In preparation for the workshop I pulled up examples of the work team has done recently. The agenda was structured loosely around those examples – an invitation for the team to solve those exact same problems, but in "ideal" scenario. It helped participants to get creative and involved, to dream of the "most perfect" solution, identify patterns, agree on workflows.

It turned out to be a good approach for this particular team. By the end of the workshop each member had marker in their hands and actively communicated their ideas through drawing concepts and modules.

As a result, I was able to distill several key insights.

Given recommendations to the development team lead to a more expected and predictable outcome.